Notes from Crucial Conversations
By Jesse Jost
I just finished reading “Crucial Conversations: Tools for talking when the stakes are high” By Kerry Patterson, Joseph Grenny, Ron McMillian, and Al Switzer. The book was a wise and practical read on learning how to have conversations that reflect the love-fuelled dialogue the apostle Paul pleads with the church to have.
I was so impacted, convicted, and inspired by the book, that I unrealistically want everyone to read it. Of course hardly anybody has the time to read or follow up on book suggestions, so I took the time to distil the principles in the book into an article format.
I hope this short piece inspires you to buy the book for yourself, but more importantly, helps transforms your ability to speak the truth in love, with wisdom and compassion.
A crucial conversation = when emotions become involved and the outcome of the conversation will have an impact on direction or quality of life. Your ability or inability to handle these types of conversations will have a tremendous effect on the quality of your relationships and success at work or in your organization.
When emotions run high, blood is directed away from our higher brain functions and toward our fight or flight system. As emotions rise, we tend to fall back on to habits of silence or violence, becoming less mentally equipped to handle the complex issues before us.
The goal of healthy dialogue is the free exchange of information, opinions and feelings. This is only achievable when trust is earned through creating a safe environment. Feeling safe is absolutely critical.
Here are 7 conversation skills you can develop to navigate crucial conversations effectively. Continue reading…